Work Sucks

I need to be able to do my art for a living!

Recently, things have not been running so smoothly at work. Our QA Department (who grades our calls) was moved to the Phillippines, some new call centers just opened up in India (what happened to our policy of "All-American customer service?"), and our Operations staff (the ones that supervise the day-to-day running of the center) was all demoted and control was given to one of our other centers, who promptly forced our center to be closed on Sundays and put up a "schedule bid," where all of our schedules will be completely messed up, and we are forced to take whatever new pre-made schedules they have available to us, picked at random, regardless of our circumstances. Last month, they were even forcing us to clock out, but stay at work to log back on to take a call or two, then clock out again. How is it morally or even legally correct for a company to do things like this?

And as far as the new QA staff is concerned, they are the sorriest excuse for QA I have ever seen. They change our call notes, lower our scores for things that shouldn't be counted... I had a call a couple of weeks ago from a TECHNICIAN FROM OUR COMPANY, in which situation we don't even have to record a ticket for the call, and cannot be graded on it... one of these idiots in QA actually scored it and CREATED A FREAKING TICKET for a call that should never have had one!

Technically, I don't work for Verizon, but Teleperformance. Verizon itself seems to be a decent company, but contracts their tech support to this company. I've been with this company for almost a year now, and it was a decent job, but it managed to all fall apart in just the past month or so...

Man I need a better job.